While the Civil Rights Division of the Arizona Attorney General's Office investigates and resolves housing discrimination complaints, ADOH takes an active role in the education and training of housing providers to ensure awareness of fair housing laws. Housing providers who would like to attend a free training on the Fair Housing Act and their responsibilities and rights under the law may contact Joy Johnson, Special Needs/Fair Housing Specialist, (602) 771-1026.

Fair housing trainings and workshops are provided throughout the state of Arizona. At least four fair housing workshops are conducted within each of the 13 rural counties in Arizona per year, with Pima and Maricopa Counties receiving at least two workshops per year. Half of these workshops are geared toward housing professionals such as site managers, property owners, leasing agents, lenders, and housing authority staff. However, they are open to anyone that would like to attend. Continuing Education Units (CEU) for real estate professionals that need to fulfill this requirement are also provided.

Every five years, ADOH researches and writes an analysis of Impediments to Fair Housing Choice for submission to the U.S. Department of Housing and Urban Development (HUD). This document identifies the barriers to fair housing throughout the state as well as actions ADOH will undertake to reduce or eliminate identified barriers to fair housing.

When based on race, color, sex, religion,national origin, familial status or disability, the following actions by housing providers or professionals are prohibited under the Fair Housing Act:

• Refusing to show, rent or sell a house, lot, or apartment.
• Refusing to negotiate the rental or sale of a house, lot, or apartment.
• Charging more to buy or rent a house, lot, or apartment.
• Requesting a larger security deposit.
• Telling a person that the property is no longer for sale or rent when it really is.
• Advertising that a certain type of person is wanted to sell or rent the property.
• Denying services that are available to others.
• Insisting that a family live in a designated area.
• Denying access or use of the facility or service that is normally available with occupancy of a property.
• Telling owners or renters to move because the neighborhood is being integrated by minorities.
• Suggesting that a person move to a specific area or property.
• Allowing unlawful bias to affect the appraisal of a property.
• Denying a person credit or a mortgage.
• Providing different terms and conditions for a mortgage or other home loan.
• Refusing to permit reasonable accommodations for assistive aides, assistive animals, parking, or physical modifications to existing properties.
• Failing or refusing to provide wheelchair accessible housing in new construction of multifamily dwellings (i.e., accessible environmental controls, accessible routes into and through the dwelling, usable bathrooms, etc.).
• Engaging in retaliation or intimidation against a person who complains about housing discrimination.
• Harassment such as racial and sexual slurs or threats.